Help Center

When it becomes active, what happens if it takes a few minutes, where to see your plan and what to do if you bought twice by mistake.

Payment method, renewals, invoices and what to do when a payment fails.

Two ways to cancel, and what happens to your access and to your riders.

How to upgrade to Premium, during the 7-day trial and afterwards.

How it reaches you, where to download it again and who issues it.

How to add or edit stand, mic or phantom columns in the input and output lists.

How to create the list of monitors and in-ears, and how it is printed next to the inputs.

What is sent to your mixer and what is not, the supported mixers, how to load the file on each one, and what to do if yours is not listed.

How to select and move several items at once and what LOCK SELECT is for.

The four document layouts, which one to pick to print in landscape and where your choice is saved.

Who can see your riders, and how to create a link, choose what it shows, hide it from the Tech Hub or remove it.

How to upload your own images as stage items, and how to edit or delete them.

What to do when you see a blank screen, tools are missing or the PDF comes out without text.

How to leave a gap between blocks of channels, in both inputs and outputs.

Who to write to depending on what you need, and where ideas are posted and voted on.

What to include so we can fix it fast.

Post and vote on ideas on the suggestions board.

How to make a tech rider any sound engineer can read: stage plot, channel list and how to send it.