How to report a bug
What to include so we can fix it fast.
Important: before reporting a bug, try a forced reload of your browser: many problems are caused by an old copy in the cache. It only costs you a minute and rules out the basics.
If something still does not work as it should after the forced reload, write to us. And if the reload fixes it, tell us anyway: it helps us spot problems that keep coming back.
To fix a bug we first need to reproduce it exactly as it happens to you, so the more precise the report, the faster the fix. Please include:
- What you did and what happened, step by step, and what you expected instead.
- Your browser, its version and your operating system.
- Your plan: Free, Pro or Premium.
- One or more screenshots, or better still a short screen recording.
We will get back to you if we need anything else, and we will let you know when it is fixed.