Ridermaker Help Center

Blank screen or other problems? Clear your browser cache

What to do when you see a blank screen, tools are missing or the PDF comes out without text.

Nothing has happened to your rider: it is the browser, still using old files instead of the ones from the new version. A forced reload throws them away and downloads them again.

Windows

  • Ctrl + F5 reloads the page and refreshes the cache.
  • Ctrl + Shift + R forces a reload, bypassing the cache.
  • In Chrome you can also hold Shift and click the Reload button next to the address bar.

Mac

  • Cmd ⌘ + R is a normal reload.
  • Cmd ⌘ + Shift + R forces a reload, bypassing the cache.
  • In Chrome you can also hold Shift and click the Reload button next to the address bar.

If it still fails

  1. Clear the cookies and cache for ridermaker.com in your browser settings, then reload.
  2. Try Chrome. It is the browser Ridermaker is tested on and the one with full compatibility; Safari has some known compatibility problems.
  3. Still stuck? Write to us and tell us which browser you use, its version and your operating system.

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