Managing your Pro/Premium subscription

Click your user icon (top right), open My account and press Manage Pro/Premium subscription. PayPro Global emails you a link to your customer portal, where your subscription lives: there you can see and change the payment method, download invoices and cancel. The link expires after 15 minutes. If you cannot find the email, check your spam folder.

Renewals

Subscriptions are yearly and renew automatically. Ridermaker emails you a reminder 15 days before the renewal date. Automatic renewal cannot be switched off on its own: if you do not want to be charged again, cancel the subscription and you keep your access until the end of the period you already paid for.

If a payment fails

PayPro Global retries the charge automatically 2 and 4 days later. In the meantime your Pro/Premium access is suspended. The fastest way to get it back:

1. Open My account and press Manage Pro/Premium subscription: you will receive access to your subscription by email.
2. In the PayPro Global portal, update the payment method (a valid card with enough funds).
3. In your subscription, press Pay Now to pay right away instead of waiting for the next retry.

Your access comes back the moment a payment is confirmed. Reactivating the subscription on its own (the Reactivate button on the pricing page or in the portal) does not restore access: a confirmed payment does.